The Manchester Cakehouse Terms & Conditions
For Celebration Cakes/ Cupcakes
> 10% deposits must be made in order to secure a booking more than 4 weeks in advance.
> 50% of the total price must be paid 4 weeks before the cake collection date.
> 100% of the total price must be paid 1 week before the collection date.
> If cancellations are made 2 weeks or less from the collection/ delivery date then the customer is not entitled to a refund.
> Refunds are given at our discretion, depending on customer circumstances.
> Cakes are to be checked on our premises, once the cake leaves our premises we are no longer responsible for the cake.
> When a booking is made customers have the complete say with regards to how they would like their cake, however, no changes can be made to theme, size, shape etc less than 2 weeks before collection/ delivery.
> A contact telephone number must be taken from the customer to ensure we are able to reach you regarding issues collection/delivery.
> If you live within a 5 mile radius of M27 6DH then the delivery charge is £5. If you live outside of this radius charges will be worked out accordingly.
> Payments can be made via the following:
- Paypal, please ask us for details.
- By post, cheques only (sending cash via post is not safe)
- Or in person at our premises.
For Wedding Cakes/ cupcakes
> 20% deposit must be made in order to secure the booking more than 4 months in advance.
> 100% of the total price must be paid 4 weeks before the wedding date.
> If a cancellation is made more than 12 weeks before the wedding date, the deposit is refundable at our discretion.
> If a cancellation is made between 4 and 12 weeks before the wedding date the deposit is not refundable.
> If a cancellation is made less than 4 weeks before the wedding date the customer is required to pay 50% of the total amount for the cake.
> If a cancellation is made less than 1 week before the wedding date the customer is required to pay 100% of the total amount for the cake.
> Stand Hire is not included in the price, there is usually a £20 fee for stand hire and set up fee.
> Delivery charge is fee within a 5 mile radius of The Manchester Cakehouse. If you live outside of this radius charges will be worked out accordingly.
> Orders for Wedding items can only be made via email [email protected] or via our website www.themanchestercakehouse.co.uk. We do not take wedding orders through Facebook.
> Payments can be made via the following:
- Paypal - please ask for details
- By post, cheques only (sending cash via post is not safe)
- Or in person at our premises.
> A 6 box of different cake flavours is included in your booking to try all of the flavours, any further boxes can be purchased for £5 a box.
Thank you for your time and happy ordering!
> 10% deposits must be made in order to secure a booking more than 4 weeks in advance.
> 50% of the total price must be paid 4 weeks before the cake collection date.
> 100% of the total price must be paid 1 week before the collection date.
> If cancellations are made 2 weeks or less from the collection/ delivery date then the customer is not entitled to a refund.
> Refunds are given at our discretion, depending on customer circumstances.
> Cakes are to be checked on our premises, once the cake leaves our premises we are no longer responsible for the cake.
> When a booking is made customers have the complete say with regards to how they would like their cake, however, no changes can be made to theme, size, shape etc less than 2 weeks before collection/ delivery.
> A contact telephone number must be taken from the customer to ensure we are able to reach you regarding issues collection/delivery.
> If you live within a 5 mile radius of M27 6DH then the delivery charge is £5. If you live outside of this radius charges will be worked out accordingly.
> Payments can be made via the following:
- Paypal, please ask us for details.
- By post, cheques only (sending cash via post is not safe)
- Or in person at our premises.
For Wedding Cakes/ cupcakes
> 20% deposit must be made in order to secure the booking more than 4 months in advance.
> 100% of the total price must be paid 4 weeks before the wedding date.
> If a cancellation is made more than 12 weeks before the wedding date, the deposit is refundable at our discretion.
> If a cancellation is made between 4 and 12 weeks before the wedding date the deposit is not refundable.
> If a cancellation is made less than 4 weeks before the wedding date the customer is required to pay 50% of the total amount for the cake.
> If a cancellation is made less than 1 week before the wedding date the customer is required to pay 100% of the total amount for the cake.
> Stand Hire is not included in the price, there is usually a £20 fee for stand hire and set up fee.
> Delivery charge is fee within a 5 mile radius of The Manchester Cakehouse. If you live outside of this radius charges will be worked out accordingly.
> Orders for Wedding items can only be made via email [email protected] or via our website www.themanchestercakehouse.co.uk. We do not take wedding orders through Facebook.
> Payments can be made via the following:
- Paypal - please ask for details
- By post, cheques only (sending cash via post is not safe)
- Or in person at our premises.
> A 6 box of different cake flavours is included in your booking to try all of the flavours, any further boxes can be purchased for £5 a box.
Thank you for your time and happy ordering!